Press Ganey Acquires NarrativeDx; Expands Ability to Provide Consumer Insights Using AI-Driven Comment Analytics

Mar 17, 2020

Innovative technology leverages natural language processing and artificial intelligence to translate patient and employee comments into actionable insights to improve outcomes and business performance

Boston, March 17, 2020Press Ganey today announced the acquisition of NarrativeDx, the leading provider of artificial intelligence solutions to drive health care performance improvement. NarrativeDx’s proprietary artificial intelligence and natural language processing technology enables health systems to humanize comment data from patients and employees, translating massive volumes of critical feedback into actionable insights that can be used to transform the health care experience. The addition of NarrativeDx further extends Press Ganey’s ability to mine detailed consumer insights from the industry’s largest database of patient and caregiver feedback, representing more than 40 million returned surveys and 40 million comments annually.

“In today’s consumer-driven health care marketplace, the ability to understand and act upon the needs of patients and providers is critical for organizations to accelerate and sustain improvement,” said Patrick T. Ryan, Chairman and CEO, Press Ganey. “The capabilities of NarrativeDx, combined with Press Ganey’s Patient Experience and Workforce and Engagement Solutions, deliver an unmatched solution for organizations to generate segmented consumer insights that help providers reduce patient suffering and enhance workforce engagement, while improving safety, quality, experience, retention and brand reputation.”

By eliminating the need for manual review of comment data, NarrativeDx’s patented technology allows organizations to save significant time and resources. The sophisticated analyses enable organizations to pinpoint improvement opportunities and address root cause issues by aggregating and translating feedback as the patient or employee intended.

“NarrativeDx was founded with the mission to advance the ability of health care organizations to uncover the important stories that are held within each patient comment and to use this information to drive change,” said Kyle Robertson, Founder and Chief Executive Officer, NarrativeDx. “We share Press Ganey’s passion for driving health care transformation. Our proprietary comment analytics solution further complements Press Ganey’s suite of transformational solutions, providing unmatched ability to derive value from patient and employee feedback.”

The enhanced solution is available immediately to all Press Ganey clients.


About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.


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